CONTACT
CONTACT
_RETURN POLICY
A return must be initiated within 7 days from the date of receipt to be eligible for processing.
To be eligible for return, items must be:
- Unworn and unused with tags still included
- In the same condition that it was received
- Packaged in their original packaging
- Accompanied by a receipt or proof of purchase
_HOW TO START A RETURN
To initiate the return process, please email info.fearsafe@gmail.com. Once the return is approved, detailed shipping instructions will be provided.
_RETURN SHIPPING
Return shipping costs are the responsibility of the customer. You may choose to coordinate the return shipment independently or have us facilitate it, with the shipping fee deducted from your refund. Please be aware that the item remains your responsibility until it is successfully received by our team.
Important: Items returned without prior authorization will not be accepted.If you have any questions about our return policy, PLEASE contact us at info.fearsafe@gmail.com.
_DAMAGES AND ISSUES
We kindly ask to inspect your order upon receipt. Please contact us immediately should you receive a defective, damaged, or incorrect item to resolve the issue promptly.
_EXCEPTIONS / NON-RETURNABLE ITEMS
Certain items are ineligible for returns, including custom products (such as special orders or personalized items).
Made-to-order pieces are non-refundable but are eligible for store credit to use on any future purchase. Additionally, we are unable to accept returns on sale items or gift cards.
_EXCHANGES
To ensure a smooth process, please return your existing item and place a new order for the replacement, once the return is accepted.
_REFUNDS
Once we have received and reviewed your item, we will notify you regarding the approval status. If approved, you’ll be automatically refunded on your original payment method.
Please note that it may take additional time for your bank or credit card company to process and reflect the refund in your account.
_PRODUCTION TIMELINE
Fear Safe is committed to intentional production rather than fast fashion, resulting in longer fulfillment times.
Each piece is crafted on demand with great care to minimize overproduction, ensuring that both quality and sustainability are prioritized. Please allow 6-7 weeks for your items to ship.